Business Voice

10 reasons to move cloud

10 Reasons Businesses Are Moving to a Cloud Voice Solution

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Cloud (or Hosted) business voice service isn’t just today’s mainstream alternative to the on-premise phone system, it’s a must-have productivity, communications, make your life easier modern technology tool that drives your organization forward.

If you’re still not convinced, here are 10 more reasons businesses move to Cloud Voice Solutions.

Increased Agility

Cloud communications enables businesses to act nimbly and rapidly react to ever-changing market conditions. Work anywhere, instant office moves and easy expansions are common reasons to move to the Cloud.

Embrace Mobile

From simple mobile integration to powerful smartphone apps, users can embrace mobile and escape the confines of their cubicles! Customers get better service and employees are happier and more productive.

Lower Total Cost of Ownership

Pay-as-you-use scalable subscription model with functionality mapped to personas. Plus, never worry about system obsolescence, maintenance, unplanned upgrades or costs to install new servers.

Business Continuity Even Through A Disaster

Stay open for business and sleep soundly at night knowing your Cloud communications service is naturally immune to any troubles at your premises – be it fire, flood, network or electrical outage.

More Control

Business owners and managers can focus on strategic business projects rather than managing telephony infrastructure. Intuitive user interfaces and analytics keep you in the driver’s seat.

More Functionality, Customized User Experiences

Cloud communication services tend to offer more useful features and easier business application integrations than the average on-premises telephone system. With persona-based packaging and pricing, you can even tailor features and functionality to each user’s needs.

Increased Resilience

Get high levels of resilience and security most businesses could not afford if they had to invest in their own system infrastructure.

Scale Up, Scale Down

Tailor-made to the size of business whatever the season or business cycle. Scale up and down without the worry of dimensioning your own in-house system to match peak periods.

Future Proof – Platform Upgrades made by the Service Provider

BroadSoft-based service providers have access to feature-rich platforms and roadmaps to keep your business ahead of the pack.

Focus on Your Business, Not Your Infrastructure

Invest time and money in running your business, not the phone system. Your Service Provider takes care of system dimensioning, maintenance and upgrades. Think of it like a gym membership versus buying and maintaining all your own fitness machines!

Do you have more questions about moving your business forward with a Cloud Voice Solution? We have experts ready to answer all of your questions, just fill out this form real quick, and we’ll be in touch!

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9 Questions To Ask Before You Upgrade Your Phone System

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Buying the correct phone system can make a difference in the success of your business in the next 5-10 years. Choosing the right system could mean hiring less staff, winning more contracts, worrying less about disasters and yes, saving you money.

Take the time to find answers to the 9 key questions outlined below before upgrading your new phone system.

  1. Costs – Check what is included and not included in the minutes bundle. Are there any exit clauses in the service contract? Do you have to rent the phones for longer than the service contract?
  2. Flexibility – Can you add or remove users during the service contract? Do you have to pay for devices or for users?
  3. Disasters – Can the system divert calls to tablets or mobile phones when the access network is down? Are there restrictions in the features when people are remote?
  4. Consistency – Are all the features available to remote workers or do some get removed? Is the quality the same – for example, some mobile systems only use a technology called VoIP when remote, which can hurt voice quality if the network is congested.
  5. Usability – Are the features the same on the phone, PC and mobile devices or are they different? Do you still have to rely on a telephone?
  6. Professionalism – Does the system support features such as an auto-attendant, music on hold, automatic call distribution, call queuing, so you never miss a call.
  7. Productivity – Does the system have features like conferencing, room-based collaboration and instant messaging and presence?
  8. Mobility – Does the system support iOS and Android devices? Can it support all the productivity features above when mobile.
  9. Maintenance – Does the system have web-based user self-administration and allow you to control powerful features from a single web page? Does the service support diagnostics so the service provider can quickly identify any issues that you may run into?

Be sure to ask about the underlying technologies that the service providers have in place that allow them to innovate rapidly and drive the biggest impact on your business. The fanciest features or the lowest price won’t do you much good if the quality, reliability and security are not core components of the service provider’s platform upon which your service relies on.

Do you have more questions about upgrading your phone system? We’re happy to help, simply click to request a call from one of our Solutions Expert.